Thread is an AI Service Desk for MSPs ✨

• Helped scale an early-stage startup into a multi-million-dollar company

• Played a key role in developing an AI Voice Agent that reduces manual workload through automated ticket handling and real-time transcription of conversations

• Contributed to the development of Magic AI features, enhancing ticket auto-categorization and prioritization, improving MSP efficiency and reducing ticket resolution time by 78%

• Migrated core features to GraphQL and real‑time events, improving performance and user experience for 30000+ users, resulting in 5x faster response time and 19minutes saved per ticket request

• Improved web and desktop app performance by 35% using memoization techniques in React and features of Electron builder

• Implemented shell and PowerShell scripts to automate the deployment of macOS and Windows applications for thousands of users

• Provided on‑call support, managing and resolving critical incidents to ensure minimal downtime and maintain system reliability

• Contributed to the development of product details and product listing pages of burberry.com visited by millions of users per month

• Collaborated in a Micro Frontend ecosystem, crafting reusable ReactJS components across diverse MF apps

• Led the role of ”Security Support Champion” collaborating with multiple teams, identifying and fixing 9 high‑risk libraries flagged by ”Synk” security platform

• Conducted over 25 Technical Interviews for new joiners

• Fixed jest coverage reports in gitlab pipelines which improved code review processes and overall unit testing coverage

• Implemented A/B tests and Google Analytics events to improve business CTR and AOV using Optimizely

• Reduced loading time of the eCommerce website's homepage from 7 to 3 seconds by optimizing Javascript, CSS bundles and using lazy loading techniques

• Achieved 70% coverage for Unit and Integration testing which reduced bugs by 30% as reported by Jira

• Optimized media storage service by implementing compression techniques, reducing the load on server’s memory from 8GB to 4GB

• Participated in design reviews with peers and stakeholders to decide amongst available technologies

• Migrated legacy eCommerce project from JQuery to modern SPA using TypeScript, ReactJS and NextJS

• Used SSR and SSG features of NextJS to optimize performance, caching, and improve SEO

• Developed management system for logistics company, social media application for cooks, and various e‑commerce websites (Fintech Lab uz, Loadash uz)

• Optimized CI/CD pipelines using caching and parallel runs which accelerated the overall running time of a pipeline from 8 to 2 minutes

• Refactored a web app from class-based to functional components, boosting development quality and app performance by 15%

• Developed 20+ reusable React components, improving UI consistency across 3 projects and cutting development time by 15%