1. Developed REST API’s using spring boot to build real-time omni-channel customer context platform across PayPal and tenant channels, reducing customer effort and operational costs by 30%.

2. Enabled real-time personalization by providing context details in response to chatbot and IVR interactions, resulting in increasing the containment rate by 15% for account limitation intents and by 12% for dispute intents. Additionally, reduced overall customer contacts by 150K/month, with a 3% containment lift in the Help Center.

3. Developed an end-to-end GraphQL API to provide centralized customer insights data for multiple channels, improving data accessibility and helping stakeholders make more informed decisions.

4. Built a context manager UI using React JS that allows stakeholders to view customer journeys over a specified date range, providing better insights into customer behavior and improving service efficiency.

5. Implemented Caching stratgies in omni channel platform by Improving application performance by 25% and reduced storage costs by saving context.

6. Connected service to BigQuery for enhanced data visualization and analytics, further streamlining the process for stakeholders.

* Developed an annotation tool for generating tagged datasets, automating manual work by 50%, to enhance model training and offline validation processes.

* Designed and implemented a SQL Big Query database to efficiently manage large-scale data for analytics and reporting.

* Built REST APIs using Spring Boot to enable seamless integration and interaction with the database and external services.

• Developed an Etsy application using NodeJS and ExpressJS for the backend and ReactJS, Redux, effect and state hooks for the front end and hosted the application AWS EC2.

• Etsy Application helps the users to wishlist the products , add the products to cart and make orders from various shop vendors and Shop owners is one more personnel who can sell their products , add or edit products , view their sales dashboards.

• Created the website using HTML5, CSS, React-Bootstrap, JavaScript and ReactJS Hooks, Events, and Router and utilized BCrypt encryption technique to store the critical user data in MongoDB to protect the privacy of user’s data.

• Implemented JWT authentication and authorization techniques to protect various private api routes and making the application’s session handling stateless.

* Involved in various phases of Software Development Life Cycle (SDLC) as requirement gathering, modelling, analysis, architecture design & development and the project was developed using Agile Methodologies.

* Implemented Microservices into existing system architecture. Developed Microservices business components and RESTful service endpoints using Spring Boot.

* Worked on various AWS Services such as EC2, S3, RDS, Lambda, Route53, and 
CloudFormation.

* Used Spring Batch for scheduling and maintenance of batch jobs.

* Improved database structures for efficient data handling, utilizing MySQL, Oracle and BigQuery, resulting in an enhancement in data retrieval speed.

* Streamlined system reliability by implementing real-time monitoring and alerting using micrometer and datadog dashboard, resulting in identification and prompt resolution of potential issues.