UX design instructor guiding adult professionals through the creation of a client sponsored, responsive website from design and implementation from conceptualization to launch.

∗ Teach UX design best practices to optimize design client & project management, UX, user research fundamentals, iteration, and brand and visual design implementation for successful, client websites.

Acted as head of design to drive product strategy and development for product at this pre-seed stage startup for an innovative mixed reality (XD) game system that utilized computer vision to create a multiplayer interactive game experience.

∗ Oversaw user research to and translated findings to define product, product roadmap, market opportunity.

∗ Defined product strategy, including the physical and digital product design and experience, to optimize technical capabilities, business development goals, and market opportunity.

∗ Defined MVP for the hardware and software and user experience from user, market, and internal technical capability assessments. Worked with business development to define KPIs.

∗ Delivered scalable workflows and processes and interaction patterns for new experiences and interactions for both game system and game concepts, including detailed journey maps, industrial design concepts, physical interaction of game concepts and game system to match MVPs and KPIs.

Design Program Manager in Google's ATAP (Advanced Technologies and Projects), reporting to the Director of Customer Experience for Ara, the modular mobile phone, as the Integration Lead between Ara Customer Center and Jacquard, Google’s smart jacket.

∗ Facilitated customer experience design, development, and project management across these two NPI product teams and the operations team that included product management, hardware, software, and UX, and research, tracking planning, scheduling, issues, risks, and overall status.

∗ Leveraged the system level perspective of the program manager role to drive product iteration of and customer experience.

Delivered Customer Experience Plan for Jacquard, the smart jacket, and outlined tasks to be done.

Hybrid lead role at Asurion, an insurance provider for mobile devices and household electronics. Embedded in engineering centric Interactive Enrollment journey team, defining UX for their mobile web app product.

∗ Defined robust interaction design pattern and workflows for product that would be flexible to scalability and customization by customer need.

∗ Initiated a new user research program, establishing remote user testing processes for agile software development compatible, build-measure-learn iteration. Trained designers and product managers in rapid user research. This was used to improve usability and qualitative understanding of the customer, augmenting the company’s big data analytics.

∗ Delivered design strategy and implementation plan and design management framework for near term and long term development of product that is currently in use for live product. Results show increased enrollment and revenue to the company by 33% in A/B testing.