Designer of Agentic powered Trust Center, shaping AI experiences for security professionals in the Trust Center space.

Gorgias empowers e-commerce brands to grow through AI-powered customer experience.

We bring all your conversations into one place and leverage your own data, helping your team automate tier 1 support and free up time for your team to drive revenue and loyalty from your customers.

• Dedicated to enhancing ux/ui of web application and mobile app design for SaaS online meeting platform used by 4,000 remote enterprise teams,

consisting of 800,000 users. Focused on end-to-end design process, from PRDs to Design QA and final product delivery.

• Collaborated with cross-functional teams via Slack across 7 countries in agile environments to implement user feedback on digital product features.

Validating designs and suggestions through A/B testing, Maze prototypes, usability studies, and data-driven user research.

• Responsible for mobile app revamp projects for iOS and Android, improving app by using quantitative and qualitative customer insights derived from

usability testing. Developed wireframes, design system, user flows, and presented screen prototype mock-ups in Figma to stakeholders. Successfully

increased DAU from 70,000 to 180,000 users.

• Collaborated directly with product management and development teams to implement Billing Re-architecture, increasing accessibility across multiple

countries. Successfully expanding organization count from 2,300 to 4,000 companies worldwide.

• Conducted User Interviews and prepared test scripts, collaborating with teams for translating English, Korean, and Japanese users. Training customer

service translation teams to follow interview guides and questioning for non-biased user responses, leading to better product design decisions.

• Designed performance driven items from mock-ups to final prototype and branding for technical e-commerce collections overseeing 2 direct reports.

• Collaborated cross functionally with 11 overseas teams, enhancing communication skills and teamwork through implementation of Slack and Product Lifecycle Management (PLM) System.

• Elevated in store product sales from $6M to approximately $10M, and successfully started sales of digital e-commerce business with $1M in sales in the first year

• Designed key items programs and growing product lines within e-commerce needs

• Researched and created customer personas and journeys by speaking to key clients and gathering feedback to address changing customer feedback

• Diversified designs fitting customer needs while maintaining brand identity

• Developed a comprehensive design system for online landing page and new SaaS dashboard web application platform to enhance user interface. Mapped

user flows and wireframes for streamlined booking processes with data from 5 conducted user interviews.

• Optimized application onboarding user flow for 100+ entrepreneurial brands, simultaneously improving rate of retailer matches based on qualifications.

Redesigned GBE landing page by conducting secondary research and synthesis.

• Presented Minimum Viable Product (MVP) as part of UI/UX team to management, prototyping 3 iterations through feedback loops to integrate sales

reporting, payment management, high-value time slots, and focusing on 5 major retailers.