❖ Resolve critical bugs in customer resolution workflows, including enabling B2B address additions, improving agent error messaging, and updating data sources to prevent workflow blockages for supplier transfers and scam-flagged customers—resulting in greater process clarity and reduced agent friction.

❖ Refactored over 12 post-order communication flows (email, push, SMS), including high-traffic Order Confirm and Ship Confirm notifications (100K+ and 50K+ daily sends), enabling deprecation of a legacy repository and saving ~$30K/month.

❖ Authored comprehensive documentation and coordinated implementation plans with product and data engineering teams, ensuring robust tracking and knowledge transfer for communication flows.

❖ Developed and integrated new business logic and REST API endpoints in Java and GraphQL to upload location data, enhancing fraud investigation for lost post-delivery claims.

❖ Migrated scam-related active hold logic from the unified data layer to a dedicated Scam Integration Service, consolidating decision logic and streamlining endpoint management.

❖ Formulated and presented strategic business recommendations for a monthly car rental and wash service startup with $9.7M in Series A funding.

❖ Collaborated with a cross-cultural team to identify growth opportunities and analyze market expansion strategies.

❖ Interviewed C-suite executives, evaluated business performance and organizational structure, and led market research to uncover customer, company, and cultural insights.

❖ Administered 9 internal applications supporting automatic email, push, and SMS notifications.

Designed and implemented Cypress tests to mimic user behavior in production, increasing Notifications Platform codebase coverage by 36.5% and raising coverage for the previously uncovered Workflow Automation platform—responsible for 90% of real-time marketing emails and key delivery notifications—to 82%.

❖ Demoed new features to stakeholders, addressed feedback, and proactively resolved post-launch issues.

❖ Enhanced usability of event-driven applications by refining UI layouts, fixing component execution and issues, and preventing dirty data in backend systems.

❖ Built initial UI components for EDFacts EDPass (Angular) for the U.S. Department of Education (USDOE), including File Upload, Roles List, Roles Management, main navbar, and profile dropdown, and developed supporting services and models.

❖ Led new feature development design sessions with end users; validated functionality and regulatory compliance with the Section 508 Digital Accessibility Team; directed feature walkthroughs with USDOE staff, gathered UX feedback, and collaborated with designers to execute UI/UX improvements.

❖ Developed Python API gateways, integrated with AWS Lambda, and managed DynamoDB storage for USDOE agent file uploads.

❖ Founded a soccer program to offer opportunity to teach soccer fundamentals to children and adults with

physical and cognitive disabilities for two communities

❖ Led print and digital marketing campaigns to raise awareness and registrations on Empower Sports’ website

❖ Communicated with local recreation departments on logistics, such as field reservations and rental costs

❖ Coached as a volunteer for the program, leading players in numerous drills, as well as managing games