As the Lead Chatbot Developer at RingCentral, I played a key role in enhancing the employee experience through the development of custom software tools. Utilizing JavaScript, TypeScript, and Node.js, my team and I successfully implemented innovative chatbot solutions, optimizing internal processes and contributing to a more efficient work environment for RingCentral employees.

• Orchestrated the development of React.js and Charts.js-based data visualizations for the customer-facing dashboard.

• Designed and presented prototype graphs, dashboards, and UI layouts, receiving approval from the VP of Product for final implementation.

• Collaborated with senior engineers to refine data sets and construct employer-side dashboards using Workday APIs and Workday’s Visual Presentation Service.

• Contributed to the implementation of Natural Language Processing (NLP) for skill extraction from course description data, leveraging Python and spaCy.

• Led team-wide stand-ups to ensure effective communication and coordination.

Enhanced Elasticsearch tokenizers and queries for improved search functionality.

• Designed and implemented internal tools using Java and MYSQL for seamless operations.

• Developed automated tests with Jest and Enzyme to ensure the reliability and proper functionality of an existing React.js code-base.

• Strengthened the backend of the application core through the implementation of JUnit unit tests.

• Actively participated in daily Scrum/Agile meetings, code reviews, and sprint planning for efficient project management.

• Contributed to UI/UX design decisions to enhance the overall user experience.

Lead the research and development of a smart connected community testbed using

Raspberry Pis, Software Defined Networks, and Xbee radio modules.