Experience
2018 — Now
Redmond, WA
• Xbox Hardware Prove-of-Concept phase prototyping lead TPM, drove the progress with Sourcing on RFx submission to potential suppliers, SOW contracting, Dev cost negotiation, Product definition with ID/PdM to form the requirements for the 2nd Party to design and execute, led the collaboration and delivered in 5 weeks as a record time.
• Accessory-Controller Special Edition/Limited Edition TPM, simultaneously drove and managed various programs to achieve GTM requirements respectively.
• Lead TPM for driving Cost-Reduction initiatives, mitigation of the Continuous-of-Supply risks for the In-Production products and Sustaining, Host MCRB Forum for the review and drive the progress to Identify/Assess/Validate and Implement the changes to achieve target ROI and improvement on efficiency.
• Lead TPM for Console refresh with updated key components such as SOC, Memory, Thermal. Integrated tech upgrade program for advancing performance and achieving higher profit.
• Xbox Next-Gen Consoles / Controller Hardware Development Program Management. Collaboration with internal/external teams on planning/scheduling/execution of each phase of the development EV/DV build activities, implement product design and changes for validation and achieved the goal of the program.
• Tier 1 supplier CM management on BUILDs planning, forecast, material, readiness, CTB, delivery of PCBA SMT and Box builds, via Build Instructions, OnePDM ECO/Deviation releases, host collaboration calls. Drive and optimize CM capabilities.
• 3rd party Suppliers management for materials, custom parts, consign parts, revision controls, forecast and Purchase Orders; to fulfill the demand and requirements for the build.
2016 — 2017
Seattle, WA
• Rack level Compute / Storage / GPU Servers ODM / Contract Manufacturing global business operation.
• Customer / Partner relationship maintenance and development, Amazon Web Services account management.
• Contract discussion and negotiation to implement 3rd party operation. RFP and SOW review.
• Bridging communication and coordinate among customers and factories, R&D, Quality/Service and suppliers.
• Drive Revenue by maximizing Order placement, Forecast analysis, Sales review vs Budgetary plan, Inventory control.
• Products / Services / Processes life cycle management to deliver value to customer.
• NPI platform development activities with TPM / R&D.
2006 — 2016
2006 — 2016
Irvine, CA, US
• Project Manager for TOSHIBA’s B2B model products focusing on TECRA and PORTEGE laptop PC series for US market and Latin America.
• Project Manager for TOSHIBA’s CTO(Customer-to-Order) projects for more than 40 Enterprise Customers.
• Laptop PC Roadmap project management including Hardware platforms transitions and Software / OS releases.
• Supply Chain Management for In-House / OEM / ODM (Inventec/Quanta/Compal/Pegatron/BYD) overseas factories for laptop PC products.
• Managed and coordinated with all Local / Global teams and third parties and improved Engineering metrics including Specification setup / handling, BOM accuracy, Parts management, Localization / Documentation, Regulation requirements, ECN / ECO management, Production information release.
• Successful launches for the Feature SKU / Build-to-Order New Products Introduction (NPI) for each advanced platforms and Microsoft new OS releases, drive projects tasks to meet schedule and Time-to-Market.
• Achieved goal for the growth of special requirements Customer-to-Order by managing the setup and process for the Enterprise Customers, in 2015-2016, managed over 40 accounts including Corporation and Schools Districts.
• FAI(First Article Inspection) approval task ownership to fulfill FCS(First Customer Ship) on schedule.
• Technical support to Service Engineering / Logistics for customer satisfaction.
• Earned Toshiba’s Standing Ovation Award for Global SCM Project, implemented new processes for supply planning.
1999 — 2006
1999 — 2006
Taipei City, Taiwan; San Jose / Irvine(CA) / Houston(TX), US
INVENTEC Distribution(North America) CORP., Houston, TX, US, 2005.11~2006.07
Manager, Project & Business, Service operation
¨ Optimized service operation efficiency, quality assurance and improved parts TAT.
¨ Logistics planning and coordination with customers, local and overseas factories.
¨ Major customers contact for all issues, customer relationship maintenance.
INVENTEC CORP., Irvine, CA, US, 2003.10~2005.11
Manager, Service Division, North America Service and Quality
¨ Implemented Service Strategy proposals and solutions for North America
¨ Setup on-site service team for laptop PC repair and issue analysis
¨ Service parts supply planning
¨ Handled special customer claims
Section Manager, Project Development Division, Personal Computer Business Group
¨ On-site representative, North America
¨ Setup logistics communication channels, setup Direct Shipment process.
¨ New project issues communication and resolve with team members from both sides.
¨ Support the project sign-off process for new factory production setup.
INVENTEC CORP., San Jose, CA, US, 2003.02~2003.10
Project Manager, Project Development Division, Personal Computer Business Group
¨ Production models and new projects issue communication with customers in NA region
INVENTEC CORP., Taipei, Taiwan 1999.02~2003.02
Project Manager, Customer Value Dept., PC Division II
¨ New business development, proposal presentation.
¨ Project Manager of the first laptop PC OEM project for new customer.
¨ Product specification, project development scheduling, design review in each phases, model planning and volume production transfer.
¨ Project issues management and communication for quality assurance.
¨ Fulfill customer satisfaction and requirements, commitment for Time to Market.
Project Manager, Customer Value Dept., PC Division
¨ Laptop PC OEM project management.
Software Program Manager, International Operation Dept., PC Division
¨ Cross platform BIOS / Software components / Drivers / Preinstall images / QRCD.
1997 — 1998
1997 — 1998
Taipei City, Taipei City, Taiwan
BIOS / Software Engineer, Software Technology Dept., Portable Business Unit
¨ Cross platform laptop PC projects BIOS maintenance / debug / troubleshooting / implement solutions for hardware devices, implement new technology.
¨ Software and device driver implementation and management.
Education
National Central University
Bachelor's degree, Management Information Systems, General
1991 — 1995