2023 — Present

Core Bing Chat and Copilot Team

2022 — 2023

Bing Image Creator and Bing AI Chat Team

2021 — 2022

Growth and Distribution of Bing Search in Windows 10 and 11 Team

Designing at the Microsoft AI + Research studio for Bing's multimedia and partnerships experience.

During the summer of 2019, I joined the Qualtrics' design team in Seattle as a UX Design Intern. As an intern, I worked and consulted on products and features providing a direct impact to the TextiQ team with the goal of bringing them to market. Collaborating with users, PMs, engineers, researchers, and a growing design team, I translate user needs and business goals into wireframes, high fidelity designs, and an interactive prototype. My main responsibility was redesigning the entire Related Keyword feature within TextiQ. To complete this project, I experienced the following:

• Learned the ins and outs of Qualtrics' user base and their needs

• Synthesized my findings and understanding of the problem space, and scoped into specific pain points and goals of the Related Keyword feature

• Ideated, prototyped and iterated over 100 wireframes and solutions for the feature which I constantly presented to other designers for critique and feedback

• Converged my designs and went all-in on a solution for Related Keywords that I believed in and that Qualtric users would love

• Presented my work and design process in front of the company and design team

Additionally, I gained a lot of experience working in a growing design team which included the following:

• Learned how to balance the needs and work closely with PMs, engineers, and designers

• Worked with UX Researchers to gather and understand user data

• Presented and defended my work in front of a design team and received actionable feedback

• Organized and ran brainstorming sessions with other designers

• Set up one-on-ones with other designers to discuss and receive critique on my work

• Attended weekly Crits to see and give feedback to other designers work

• Integrated an existing design language into my work seamlessly

I worked at the University of Washington’s ACE Lab as a UX Researcher. Partnering with a Ph.D. student, we researched and evaluated how different emoji prediction algorithms would affect users’ chatting behaviors. Our research revolved around the following problem: when communicating with someone via messaging, there are no audio and visual cues, therefore the conversation lacks intention and emotion. We hypothesized that a stronger emoji prediction algorithm would increase the number of emojis used which would enhance messaging clarity and experience. As one of the two UX Researchers I contributed the following:

• Helped design a short-term (over 30 minutes) and long-term (over 15 days) study to gain insight of the problem and the effectiveness of our solution

• Conducted the short-term study 12 times with a sample of 24 participants.

• Conducted the long-term study 20 times with 20 subjects over a period of 15 days. Met with each of them four times to record their respective data, interview them, and prepare them for the next leg of the study.

Throughout the research, I:

• Learned how to design and conduct a large scale study

• Experienced research in a professional setting including all of the legal aspects of research

• Engaged with participants, accommodated their schedules, and facilitated the payout process for all of them

• Assisted with and received second author on the scholarly article that documented the research project and our findings

• Submitted the scholarly article to The ACM CHI Conference on Human Factors in Computing Systems 2019 and UIST 2020.

As the sole designer for Data Responsibly's "transpaRANK" team and website, I oversaw the entire design process by:

• Leading user testing through conducting focus groups, interviews, and co-design sessions with stakeholders

• Creating user flows and personas to understand user behavior

• Ideating via user stories, competitive analysis, and sketching

• Prototyping by creating wireframes for web & mobile in Sketch

• Giving life to designs by using HTML/CSS/JS to code a responsive website.

• In total, designed and created entire site including Landing page, Data Entry page and the Result page dubbed "Ranking Facts"

• Engaging in teamwork, communication, research, and design within a professional environment