Innovated and implemented new features and functionality for configurable SaaS products — damage assessment programs, geographic information systems, network analysis/field data-gathering tools, emergency event management automation — representing $29.8 million in revenue for the US/UK market leader in utility, airline, manufacturing, and critical infrastructure resource-management solutions.

● Led backend development for sMART mutual assistance tracking mobile app with backend component for data analysis, visualization, compliance. Result: Customers regularly met deadlines for pace of infrastructure restoration, avoiding millions in fines. New safety feature alerted app users to changes in destination.

● Project managed customer enhancement initiatives coordinating with mobile developers, UI/UX, customer representatives, Cloud operations, and product managers. Result: More efficient implementing of upgrades.

● Supervised customer migrations from on-premises applications to AWS Cloud-based, Workbench SaaS product. Result: Fast, seamless delivery of new features, secure server maintenance, plus benefits of AWS infrastructure.

● Introduced and piloted sMART Services Workbench to develop and communicate on deadline, within customers’ back-office applications, continually updated repair crew staging data and historical data analyses. Result: Integrated staging tool replaced staff-intensive, error-prone call system, securing repair crew safety & success.

● Created unified coding standards for three highly diverse products (acquisitions) using 6 different languages.

● Collaborated as trusted lead partner with access to customers’ sensitive proprietary infrastructure data.