• Led an initiative that resulted in a +0.2ppt increase in pets page conversion (from 86% to 86.2%) and contributed to a 15% relative improvement in trial conversion

• Regularly listened to customer service calls to understand user pain points

• Delivered and launched multiple A/B tests to improve user conversion rates

• Wrote acceptance criteria and UAT tests, and conducted UAT testing to ensure features behave as expected

• Authored a runbook for on-call fraud detection support, contributing to risk mitigation

• Developed and owned product initiatives like in-app notifications and ticket editing from idea to delivery by collaborating with product, design, and engineering

• Led a group of 3 engineers to automate the app’s onboarding flow by collaborating with the product and design team, conducting technical discovery, and PR reviews

• Wrote detailed user stories and acceptance criteria to ensure clarity across engineering and product

• Talked directly to customers and triaged their problems on the backend to address our customers’ needs

• Met with the Microsoft team as the sole engineering liaison to help us identify our requirements

• Analyzed feature usage by identifying user metrics, creating analytics, and implementing A/B testing

• Developed applications for the Risk Division that allow analysts to visualize big data manipulations

• Conducted user interviews with risk analysts to discover their pain points

• Designed UI interfaces for our platforms

• Mentored interns and analysts by meeting on a weekly cadence and providing feedback on their work

• Planned, hosted and spoke at events for the Women Engineers and Black Engineers organizations

Course Assistant for Introduction to Computer Science courses

Taught using Python

• Assist with labs

• Hold office hours

• Give online student assistance

• Grade student homework submissions.