IT Product Manager — Glean AI Platform

Own the enterprise Glean AI platform, driving strategy, adoption, and optimization across the organization. Partner with IT, engineering, and business stakeholders to define the product roadmap, configure and tune the platform to meet internal knowledge discovery and productivity needs, and measure impact on employee workflows. Responsible for vendor relationship management, integration planning, access governance, and ensuring the platform delivers measurable value as a core piece of Coinbase's AI-enabled workplace infrastructure.

People-centric team leader that managed multiple, simultaneous technical projects to deliver within set schedules and budgets. Led IT service team, optimized IT systems and processes, infrastructure, and resources to enhance technology ecosystem and deliver value to stakeholders across the org.

Primary Vendor Manager for Snapdocs’ SaaS Portfolio

• Chaired SaaS Steering Committee; Streamlined Procurement and Renewals Process resulting in 25% reduced procurement cycle, spend reduction of

• Owned org-wide SaaS Renewals and saved Snapdocs over $200k in spend over 2 years

Managed IT Team of 6 in Daily Operations

• Effectively drove team and individual OKRs

• Jira Service Desk Queue Management 95% in SLA

Security Operations:

• Coordinated with GRC and Cyber Security teams in rolling out Code42, Drata, Crowdstrike, Ivanti

Administrated and configured a broad portfolio of Enterprise Tools: (e.g. Okta, Google Workspace, 1Password, Zendesk, Talkdesk, Lessonly)

I help manage Snapdocs' ever-evolving SaaS Ecosystem across business units, from procurement to hands-on administration to vendor management.

Today, Snapdocs is working to perfect mortgage closings, but that’s only the beginning. If we succeed, more than five million families per year will gain clarity and transparency as they make the biggest financial decision of their lives: buying a home.

Inform | Transform | Outperform. Optimity Advisors helps clients design and implement new strategies, products, services, processes, business models and applications that transform your business, with a focus on digital transformation. Together, we create better experiences — experiences that drive measurable value in a hyper-connected world. Recent projects:

• Executed 22 Week Lean Process Analysis for the FEPOC (Federal Employee Processing Operations Center) to modernize and digitize their Insurance Enrollment and Fulfillment process.

• Delivered actionable solutions based on data-driven modeling using SIMUL8 software

• Allocated as a Scrum Master/Business Analyst on 2 Agile Development Teams facilitating front and back-end development for shipping and finance clients.

• Empowering clients to create a life with bold, liberated vision and tactical execution

• Vision mapping, S.M.A.R.T. goal-setting and accountability

• Practical tools to dissolve obstacles and uproot self-limiting beliefs and behavior

• Shadow work to free deep storehouses of energy, creativity and passion