• Spearhead design initiatives on platform teams focused on generative AI agent experiences, no-code/low-code application development, and mobile.

• Accelerated app deployment speed for admins and developers by leading UX strategy, securing executive buy-ins and acquiring 120 new headcount for Salesforce’s platform team, substantially enhancing the user experience.

• Executed a comprehensive inventory of 40+ builder tools to establish consistent design patterns, improving usability for admins and reducing friction across products.

• Led Agentforce’s mobile native full voice experience, securing 7 design patent filings for innovation in animation and company branding.

• Mentored and coached 6+ designers through formal programs and informal guidance, driving measurable skill growth and enhancing overall team performance with the promotion of 1 staff member.

• Drove DevOps incident management design strategy across Atlassian’s ecosystem, covering Statuspage, Opsgenie, Slack, and Jira integrations.

• Redesigned the Statuspage incident communication product, boosting visual appeal by 7% and ease of use by 3% (HaTs surveys).

• Owned the web and native app experience for the HipChat Server and Data Center family of products.

• Led interaction, visual, and UX design for Prosper’s borrower-facing responsive website.

• Developed mobile-first IA and design strategy for the borrower experience, reducing support calls by 20%, duplicate payments by 60%, and simplifying navigation from 9 to 4 items.

• Contributed to the design system, including global styles and front-end component library.

• Led UX research, design, and strategy across all Viator consumer platforms.

• Designed Android, iOS (mobile/tablet), and Apple Watch apps from concept to launch, driving a 75% increase in downloads, 15% faster checkout, and sustained 4.0+ app store ratings.

• Recognized as one of the top 3 high-performing employees in 2014.