• Spearheaded a key initiative to integrate Large Language Models (LLM) / AI technology into Meta Research's internal knowledge systems. This program involved close collaboration with various levels of stakeholders, process streamlinging to enhance efficiency and the result was a significant 45% reduction in the 'time to find' metrics.

• Comprehensive Planning, Detailed Analysis, and Strategic Rollout of Enterprise Resource Management Tooling within new PMO Framework.

• Tasked to reduce the impact of downscaling, within Reality Labs Engineering, while ensuring processes/systems ensured future scale/growth to be predictable/sustainable

and analytic driven.

Varied roles taking on many different responsibilities for programs, projects, and departments:

• Web Infrastructure Program (Self Scaling/Healing Cloud) allowed the company to grow $250m+ sales

• Operations Management

• Process Creation/Refinement / Documentation within Sales, Marketing, IT, Development projects

• Temporary international Head of IT during Scuf/Corsair merger (Included full development of IT policy and documentation)

• PCI / Security Audit Program to clear security breach/vulnerability issue projects

• Customer Support Helpdesk process and automation overhaul project

• Development environment process and infrastructure creation/training/maintenance program

• Emergency disaster response projects (Including complete deletion of a critical internal system)

• Facility infrastructure planning/implementation program (Analysis of existing solutions, planning & roll out of new systems and processes)

• Internal communications program (Complete redo of all internal comms)

Role involves, but is not limited to, the following:

• Project and program management across all business sectors: tech, sales, marketing, and operations.

• Process creation / consultation

• Data collection. analysis and implementation program (allowed turnover to increase by $10m+)

• IT systems/process management

• Advisory consultancy

Role included:

• Infrastructure renewal program (Complete analysis, documentation, planning and implementation to bring web infrastructure up to current and future requirements).

• Development systems/process program (Included creation of development systems infrastructure, project management systems/process overhaul & security analysis)

• Customer Services Process/Documentation project (Taking the department to process-driven environment, to deliver consistent support)

• Customer Services team hiring/training project (onboarding new staff members and training additional)

• Product Management Project (balancing customer requests with developing the product for "target" customers)