At PayPal, I focus on enhancing the Global Employee Experience through innovative product management. By leading the strategy for our AI-powered support platform, I’ve streamlined employee inquiries and improved onboarding processes, achieving significant cost savings and high satisfaction rates. My collaboration with cross-functional teams has been pivotal in driving these initiatives forward.

Sr. Product Manager, Global Employee Experience March 2023-Present

• Own strategy and roadmap for PayPal’s internal AI-powered support platform, connecting HR and IT through automated, self-service workflows that now resolve 75% of employee inquiries.

• Led full AI agent deployment lifecycle, scoping use cases with senior stakeholders, evaluating LLM platforms, and integrating across ServiceNow, Workday, and Confluence, iterating continuously on performance using automation rate, containment, and CSAT.

• Led global enablement program, workshops and standing office hours, to accelerate AI platform adoption and reduce time to productivity for employees across multiple geographies.

• Directed global rollout of the New Hire Experience platform, achieving 95% day-one readiness, 97% satisfaction, and $500K in annual savings through automation and process redesign.

• Launched and scaled executive onboarding experience that reduced manual coordination by 30% and improved day-one engagement for senior leaders.

Product Manager, Employee Technology April 2016-March 2021

• Chaired a cross-functional governance committee across security, compliance, legal, IT, and stakeholders to develop, maintain, and enforce enterprise mobile policies and procedures across the global organization.

• Delivered a unified onboarding platform for seamless data synchronization and user provisioning, improving visibility through real-time reporting.

• Led process design, training, and support for ServiceNow integration across a global walk-up technical support experience.

OhioHealth, Columbus, OH, 2014-2016

Enterprise Mobility Product Engineering

• Led mobile device management across 11 hospitals and 95 clinics, improving security and ensuring HIPAA compliance.

• Managed rollout of Epic MyChart Bedside iOS app, enhancing patient engagement and clinical efficiency.

• Developed new mobile EHR workflow, featured by EPIC.

• Designed and delivered technical training programs for sales and support staff across a 27-store region, building business acumen and cross-functional capability, adopted region-wide.

• Led business client engagements, assessing technology needs and developing vertical strategies that drove a 60% revenue increase over prior quarter - approach adopted nationally.

• Launched a technical support strategy that improved CSAT by 20% and was scaled nationally as the foundation for Apple retail support improvement.

• Supported large film crews, coordinated production schedules

• Managed simultaneous multi-media projects.

• Oversaw troubleshooting of pre and post-production issues.

• Worked on national projects for NBC, HBO, Food Network, CCTV (Chinese Television), Paramount Pictures, various Political Campaigns