Barcelona, Cataluña, España
• Key Account Manager for the UK, Spain, Portugal, and Brazil. Responsible for managing the client relationship, understanding client goals and objectives, providing training to assist in understanding industry operations, assisting with issue escalation, and ensuring client satisfaction, revenue retention, and growth.
• Worked closely with client personnel (executives, management, CFO) and Kigo RealPage personnel across the organization (executives, product account management staff, product implementation teams, Support, Accounts Receivable, and Sales).
• Strategic Partnership: Managed Booking.com API partnership and continuously improved partner integrations by rolling out and ramping up new API features and ensuring high adoption rates among Kigo's clients.
• Managed mutually sustainable relationships for Booking.com API partnership through quarterly business reviews. Set, track, and report on strategic partner performance metrics.
• Collaborated with internal teams across Leadership, Product, Client Success, Marketing, and Engineering to launch new API features and ensure products are executed on time and as agreed.
• Promoted partners internally through team training and internal documentation.