• Answered 50+ telephone calls daily to field inquiries from clients, vendors, and various callers, ensuring accurate information delivery and a 95% resolution rate on first contact.

• Performed administrative functions, including filing 100+ documents weekly, operating a multi-line telephone system with an average of 50+ calls per day, sorting and distributing 150+ pieces of mail weekly, and maintaining bookkeeping records with 100% accuracy.

• Supported 20+ psychiatric patients weekly, providing emotional support and monitoring behavior changes, which helped reduce incident reports by 10%.

Collected and distributed 30+ messages daily to team members, managers, patients, and caregivers, enhancing communication and improving customer service satisfaction by 15%.

• Processed co-payments or full payments from 25+ customers daily, ensuring timely and accurate transactions, contributing to a 98% payment accuracy rate.

• Managed inventory activities, monitoring and re-stocking supplies for over 200 items monthly, maintaining 100% availability of essential materials.

• Provided translation services for 15+ Spanish-speaking customers weekly, improving communication and ensuring seamless service for non-English-speaking clients, increasing customer satisfaction scores by 20%.