• Worked with other product designers to create UI/UX design for Care team portal key features;

• Participated in the project of Unified Care logo redesign;

• Designed team website to enhance collaboration and communication between teams. Effectively translated technical concepts for non-technical team members;

• Conducted user research and prototyping for usability testing.

• Participated in the redesign of the company's e-commerce website, enhancing the user experience and increasing online sales conversion rates.

• Conducted user research, including interviews and usability testing, to gather insights and identify pain points in the current shopping experience; created wireframes and prototypes for responsive web design across desktop, tablet, and mobile devices.

• Analyzed user interaction data to drive iterative design improvements, enhancing engagement, and reducing bounce rates.

• Revamped the information architecture for public healthcare services, resulting in a 35% increase in task completion efficiency and a 30% boost in user satisfaction.

• Led a project to unify and innovate a healthcare design system and UI component library. Analyzed the logic of its design system utilizing professional medical knowledge. Collaborating closely with the design lead and engineers to ensure seamless implementation.

• Crafted intuitive data visualization of healthcare data, enhancing user comprehension.

• Designed user interfaces for the mobile payment platform

• Created visual branding guidelines that unified the brand identity across All in Pay payments platforms

• Built and nurtured strong relationships with high-value clients, ensuring personalized service and a tailored luxury shopping experience.

• Communicated effectively with clients to understand their needs and preferences, providing expert guidance on selecting fine jewelry pieces. Managed client inquiries and follow-ups, ensuring timely responses and enhancing customer satisfaction and loyalty.

• Resolved client concerns with professionalism and empathy, turning potential issues into opportunities for enhanced service and relationship building.