Interaction and UI design for various machine learning services, reporting and conversational support tools used by Apple’s support and retail teams.

I led UX/UI design efforts for client projects, including the National Museum of Qatar and Yale School of Medicine.

Across those projects I took on primary ownership of interaction design, usability evaluations, creation and maintenance of component-based atomic design systems, UX copywriting and interactive prototyping.

I led product strategy for the collaboration and support tools Atlassian presales teams used to interface with customers. I drove projects aiming to reduce friction in the product trial and help experience across multiple customer contact channels, and managed department reporting on key operational and conversion metrics.