• Partner with executive and cross-functional client teams to define UX strategy and deliver scalable digital experiences across enterprise and growth-stage environments.

• Translate complex business and technical requirements into cohesive experience architectures, including journey maps, interaction models, high-fidelity prototypes, and scalable design systems.

• Navigate modern frontend ecosystems (React, Bootstrap, component libraries) to ensure design feasibility, performance, and long-term maintainability.

• Support client branding initiatives with cohesive, design-led marketing and communication assets.

• Drive alignment between product vision, engineering constraints, and user needs—reducing ambiguity and accelerating delivery.

• Contribute to brand and experience consistency across product and marketing touchpoints, ensuring cohesive digital ecosystems.

• Led UX strategy and product design for Mitel’s flagship UCaaS platform serving 6M+ global users, increasing adoption and engagement across core collaboration workflows.

• Designed the end-to-end migration experience for enterprise customers transitioning from legacy on-prem systems to cloud infrastructure, reducing friction and enabling scalable cloud adoption.

• Directed UX integration efforts following the acquisition of ShoreTel, unifying disparate design systems and product experiences into a cohesive, enterprise-grade ecosystem.

• Architected user experience solutions for ShoreTel’s enterprise SaaS platform, transforming complex VoIP and SIP-based telephony workflows into streamlined, administrator-friendly interfaces, resulting in a 80% reduction in support-related issues.

• Designed scalable interaction patterns for advanced call routing and IVR configuration, enabling IT administrators to manage mission-critical infrastructure with greater efficiency and confidence.

• Embedded within product and engineering teams to align UX strategy with technical architecture, contributing to predictable releases and on-time delivery of strategic features.

• Spearheaded UX strategy for a multi-platform healthcare product, shaping long-term roadmap decisions through user research, clinical validation, and cross-functional alignment.

• Embedded human-centered design into organizational processes, translating complex healthcare regulations and workflows into scalable, compliant digital experiences.

• Drove platform-wide experience architecture across responsive web and mobile environments, establishing foundational design systems and interaction standards.

• Partnered with executive leadership to align product positioning, brand strategy, and user experience into a cohesive growth framework.

• Led UX initiatives for client digital products, bridging business goals and user insights to deliver cohesive, user-centered experiences.

• Transformed stakeholder requirements into structured experience frameworks, including journey maps, interaction models, and high-fidelity prototypes.

• Partnered with engineering to translate UX strategy into scalable interface implementations.

• Unified product and brand touchpoints by designing visual identities, presentation systems, and marketing collateral.