• Document existing CMS implementations through OneNote and PowerPoint to allow for distributed authorship of website content inter-department.

• Enhance existing codebases to implement both customer-facing and in-house interfaces, work with multi-environment

deployment cycle, and expand back-end CMS to suit company needs.

• Develop Python GUI through collaboration with network technicians and lead showfloor technician to decrease ticket resolution time by 75%.

• Troubleshoot variety of cloud-based issues through ServiceDesk Plus.

• Utilized Cisco ISE to accurately diagnose and resolve networking issues within high-stress and time-sensitive environment.

• Developed in-house Java application to generate employee 401k reports.

• Utilized Microsoft Azure IIS to deploy production website.