Owns personalization pillar for Merchants in Paypal's self-service digital products and leading efforts to drive $1 billion+ transaction volume growth

Headed efforts to activate sellers and improve the seller catalog experience accounting for 200+ million new listings per week over web, mobile and API.

* Launched GenAI based (Google Gemini) listing setup and maintenance flows

* Launched international setup experiences

* Built agentic agents to drive down listing errors and promote listing pricing competitiveness compared to other major marketplaces

Led product growth efforts at Twilio SendGrid Marketing Campaigns, an enterprise email platform helping organizations engage their customers. Improved scale along with adding instant messaging channels and managed partnerships

* Worked with Brand, Product Marketing, and SEO to drive signups through sendgrid.com and twilio.com

* Integrated with Segment AI to drive more real time and granular automations

* Product annual revenue of 80 MM+

* Notable customers included Nextdoor, Nike, Stripe

Led a cross functional team to finding new revenue opportunities in FIOs consumer home business unit:

* Incorporated new technology at the time, WiFi signal disruption and ML based personalization to add new uses to FIOs mobile app

* Launched features to My Verizon App in early 2021

Developed initial chatbot and B2B mobile app for Samsung Electronics division.

* Samsung Chatbot - built with Google NLP AI and launched on Samsung.com, Members, and Shop App to drive sales and call deflection - handled over 1MM chats in 2018 and decreased over $8MM in support costs

* Launched B2B app, Elite to help drive Samsung device sales in carrier and retail stores