• Processed guest check-ins/ check-outs.

• Upsold & registered guests to Marriott Bonvoy

• Secured payments, verified and adjusted billing as needed.

• Completed cashier closing reports and securely audited the bank at the end of each shift.

• Oversaw 8 cashiers and 8 packers.

• Audited banks & cashier drops.

• Ensured cash compliance per store practices & policies.

• Collected & managed transactions.

• Resolved customer inquiries.

• Assisted & cross trained in other departments when needed.