• Developed a bug comparison tool between JIRA and Sparks applications. Searched commonalities between two Excel sheets generated by each application, and outputs a result sheet of selected keywords along with their values.
Participate in collaborative interaction between Support and Engineering to address product issues and feature requests.
· Develops and deliver internal technical training presentations.
· Authors knowledge base articles and technical summaries.
· Replicates customer issues in a lab environment and submit bugs, feature requests, and documentation enhancements.
· Serves as subject matter expert for technical publications and user-community website.