As a product designer for the Shop experience in the T-Life app and the web experience, I lead key initiatives aligned with T-Mobile's vision of becoming a customer-first, data-driven, and AI-enabled company.

Received the digital superhero award in October 2025 for my contribution to key commerce initiatives like multi-line transactions that drove an impact of over 100k additional shop transactions being done after its launch.

Created an AI-powered tool that evaluates digital products for accessibility barriers, in turn fostering a culture of empathy, particularly for target users with diverse needs.

Led multiple verticals, including device listing and details pages, accessories, and protection, as part of optimizing the T-Mobile shop experience. As a lead, I contribute through effective partner collaboration, design strategy, mentoring junior designers, systems thinking, and breaking complex problems into smaller components.

In April 2023, I received the Values in Action exemplar award for showcasing T-Mobile's values: Dare to Innovate, Include Each Other, and Win Together.

Led the invention of an Expedited browsing solution for screen reader users using the T-Mobile website and filed a patent for the same as a primary inventor.

Led the CX for the “T-Mobile for Business” customer portal for over 2.5 years while overseeing a team of 5 designers, tackling end-to-end features like change plans, trade-ins, and self-registration, contributing to the overall strategy for reimagining the entire portal and interviewing designers for the team.

Designed the end-to-end flow for plan and payment features for the iOS and Android versions of the “My Sprint” mobile app, which has a user base of more than 10 million. The payment feature reduced call volumes by 8%.

Working as a sole designer on SoGoSurvey - a survey creating tool catering to the needs of DIY customers and school districts. Designed and shipped close to 5 new features including survey templates library, and improved overall usability while collaborating with the developer, copy, and PM teams.

Created a design system using Invision DSM for easier designer-developer handoff.