• Engineered high and complex features from requirement to front face customer.

• Maximized components reusability across the feature engineering team.

• Enhanced, revitalized process to publish react components library and enable reusability.

• Led engineering design sessions to have creative and quality solutions.

• Minimized tech debt and interruptions thru high quality implementations and unit tests.

• Developed react components in companion of jest (unit test).

• Architecture and engineering design based on requirements.

• Impacted as positive asset as team player across the organization.

• Programmed with coverage (ruby and typescript)

• Reduce 72% cost of infrastructure.

• 2.6x Increased performance through rails, AWS, ShopifyAPI.

• Lead from zero to production apps, features, test suite.

• Successful implementation of development process.

I work mainly in Ruby on Rails using SCRUM methodology with TDD & continuous integration.

I made some internal tools for customer support, contributed directly to API and I was responsible of Conekta Administrator (one of the main tool of our customers, where they can view payments, refunds, receipts, configure webhooks) I made all the section of reports to give the users the feature to download reports in csv format.

• Help to develop the first ios-conekta library.

• Contributed directly to API.

• Development tools for internal customer support

• Responsible of Conekta Admin.

• Responsible of Conekta Documentation platform.

Lead Account Manager and Customer Support teams, every team was focus on data-driven and customer satisfaction thru NPS. Was an amazing experience work with those teams.

• Lead Customer Support Team

• Lead Account Management Team

• NPS customer follow up.

• Solve escalated cases.

• Implement lean process between Sales, Account Manager, Customer Support and Risk teams.