Leading and shaping onboarding experiences for clients and advisors at JPMorgan Chase’s Private Bank—bringing cohesion across digital products, physical spaces, and service touchpoints.

Working closely with cross-functional partners to understand the full ecosystem, elevate design quality, and create seamless experiences that foster trust, meaningful relationships, and long-term value.

• Leading multidisciplinary teams (UX/UI designers, spatial designers, engineers, strategists, copywriters and researchers) to deliver human-centered, high-impact digital/ physical experiences.

• Creating connected product ecosystems across healthcare, fintech, QSR, retail, and highly regulated industries—blending interface, service, and spatial design where needed.

• Redesigning fragmented user journeys across siloed platforms into seamless onboarding and ongoing experiences that prioritize trust, personalization, and accessibility—driving engagement and long-term user value.

• Architecting and integrating AI-powered systems—including machine learning, natural language processing, predictive analytics, generative AI, and behavioral modeling—to enable personalized onboarding, adaptive content, intelligent automation, dashboards, biometric access, creative asset generation etc. within enterprise and regulated environments.

• Building scalable, visually appealing design systems and modular UI libraries tailored to multi-brand environments, accessibility standards, and enterprise complexity.

• Collaborating with 50+ clients including Microsoft, Google, Meta, PayPal, Spotify, Cisco, Marriott, BlueShield, Disney, Fisher Investments, Starbucks, and T-Mobile—helping drive over $900M in total business impact.

• Balancing design craft and systems thinking to deliver intuitive, insight-driven experiences across digital platforms, physical spaces, and product-service ecosystems.

• Lead end-to-end product design for the 2.0 version of an AI-powered B2B SaaS platform focused on predictive supply chain risk management.

• Translate complex AI and machine learning models into user-friendly workflows that automate risk detection, issue resolution, and buyer-supplier collaboration.

• Collaborate with product and engineering to define and design new AI features, including agentic AI chat, smart ticketing, and dynamic timeline tracking.

• Develop a modular, scalable design system to streamline engineering handoff and support enterprise-level customization.

• Drive adoption in low-design-maturity environments through familiar UI patterns, progressive onboarding, and embedded user education.

• Created motion-rich prototypes and interactive demos used for sales and investor initiatives.

• Partnered with engineering leadership to prototype an immersive 3D smart city platform, demoed for the world’s largest urban park.

• Designed for a headless, cloud-native architecture using AI, ML, CV, and NLP to transform traditional residential ecosystems into real-time connected experiences.

• Delivered system-wide user flows, mobile-first UIs, and interactive demos for investor and stakeholder showcases.

• Flow is a headless, cloud-based architecture that centers on transforming residential communities into connected, tech-enabled ecosystems in real time—leveraging AI, machine learning, computer vision, and natural language processing to reimagine traditional property management.