London Area, United Kingdom
Led & line-managed a team of 5 (product design & research) through a FTSE 250 turn-around, across 3 domains (onboarding, new products & experimentation; mobile & web).
Provided direction through hands-on design & customer research as well as coaching, mentoring & stakeholder management – covering the entirety of Europe product suite & customers.
// Built team from 1 to 5 through FTSE 250 turn-around, across 3 domains (onboarding, new products & experimentation; mobile & web)
// Created competency framework for team performance management
// Owned design team backlog & built feature backlog from product discovery insights
// Increased conversion by 25% through UI simplification @ point-of-trade
// Integrated & led discovery into workstreams & influenced product roadmap through customer insights
// Delivered MVP & product vision for a customer 1st investments MVP experience across mobile & web
// Delivered a generative AI powered stock screener
// Improved collaboration & relationships across product marketing & brand