I lead two squads at Spotify covering enterprise tooling and AI infrastructure for a global, 8,000-person organization.

Enterprise Platforms owns the core SaaS stack: Google Workspace, Slack, Jira, Asana, Linear, Figma, and 20+ platforms, along with operational tooling, platform reliability, vendor management, and security controls.

Enterprise AI owns the AI layer: the architecture connecting Spotify's AI assistants (Claude, ChatGPT, Gemini Enterprise) to internal systems, the gateway governing how those tools access company data, and the governance frameworks that make it all safe to scale.

What I actually work on:

Contributed to the design of Spotify's internal AI context and orchestration layer, giving employees permission-aware access to company data through AI assistants.

Conceived and own the vision for Access@Spotify, a platform centralizing how employees discover, request, and manage tool access across the org. In active development.

Included in M&A deals as a trusted technology lead, operating with discretion across due diligence, integration planning, and cross-functional execution

Led Gemini Enterprise adoption end to end: procurement, mobile enablement, governance, and a direct Google partnership for early access to the Agent Designer program.

Implementing role-based access and data governance for AI tooling across a multi-model environment with real compliance requirements (SOC1, SOC2, PCI, GDPR).

Oversee a $15M platform portfolio powering how 8,000+ Spotify employees work, from core collaboration tools to AI enablement.

Build teams on psychological safety, high autonomy, and trust. Senior engineers mentor juniors, people disagree openly, and leadership clears blockers.

Champion diversity by building an environment where different perspectives are heard, rewarded, and built into how we operate.

Responsible for driving architecture and managed integration of essential SaaS platforms with a focus on efficiency and data governance

Designed and implemented all platform migrations, ensuring minimal downtime and enhancing reliability

Developed and standardized processes that increased SaaS platform scalability, performance, and user satisfaction

Collaborated closely with engineering and operations teams to determine product rollouts and system improvement initiatives

Established a comprehensive metrics framework to monitor and continuously improve SaaS platform performance

Negotiated favorable terms with vendors, optimizing cost efficiency and maximizing value

Responsible for setting vision, roadmap and strategic execution of global IT product roadmap for SaaS platforms

Executed automation initiatives, improving system uptime and optimizing business-critical workflows across multiple departments

Developed KPIs to measure IT service performance, to reinforce data-driven decision-making and improvement initiatives

Built strong cross-functional partnerships with engineering, operations, and compliance teams to implement optimal solutions

Streamlined processes to reduce operational costs by ~15%, enhancing the overall efficiency of SaaS platform management

Drove efforts to integrate AI capabilities into the existing product ecosystem, improving workflow automation and team productivity

Led the Service Desk operations across 27 offices, overseeing a team of 10 skilled technicians in New York, Chicago, Boston, and Los Angeles. Managed personnel allocation, training, standard-setting, and daily operations.

Spearheaded employee development initiatives, establishing continuous performance management, coaching, and training processes to enhance team capabilities.

Collaborated with business unit leaders to identify opportunities and implement solutions, driving business growth and adapting to new systems and technologies.

Developed and enforced process and standards-based designs, workflows, and documentation for the Service Desk team, ensuring consistency and efficiency.

Managed change scheduling and impact assessments, coordinating smooth transitions for new systems and updates.

Supported and maintained systems, software, and hardware for end users, ensuring reliable performance and minimal disruption.

Monitored and resolved technical issues promptly, tracking progress to ensure timely resolutions.

Conducted end-user training on applications, working closely with Desktop Support personnel and external resources to enhance user proficiency.

Managed software licensing compliance, monitoring usage and reporting to ensure adherence to agreements.

Maintained a comprehensive inventory of systems, including hardware, software, and mobile devices, throughout their lifecycle.

Oversaw procurement and negotiated technology contracts, securing favorable terms and ensuring value for the organization.

Actively handled complex tickets requiring advanced technical expertise, ensuring high-quality support for end users.

Recruited by COO to handle the IT Strategic Plan ensuring compliance, security, and quality assurance on overall corporate goals supporting brand licensing operations. Serve as hands on manager for all IT initiatives company-wide. Manage client support groups in NY, LA, UK and Hong Kong offices.