Full-stack software engineer on the Shipper Operations and Enablement team

• Designed and developed new foundational company profile management features to support mid-tier customers and increase active users for a web app.

• Implemented automation of critical systems verification flows for release, eliminating 100% of manual verification flows.

• Reduced support tickets by leading in the creation of internal tools.

• Optimized a customer sales relationship enhancement feature by restructuring the data hierarchy and reduced average workflow time.

• Promoted coding and testing best practices through code reviews, setting a high standard for code excellence by eliminating redundant code and decreasing test run time.

• Drove cross-functional discussions with product and UX teams to refine requirements, reduce development time, and meet both business objectives and user needs.

• Created documentations, including playbooks and troubleshooting guides, to facilitate quick issue resolution and knowledge sharing among team members.