• Spearheaded the design, development, and deployment of ASAPP’s Audio Stitcher archiving platform using Apache Spark, significantly enhancing live phone call data archiving eficiency for ASAPP’s AI voice model training.

• Championed the implementation and oversight of a Kubernetes event monitoring microservice, ensuring seamless event tracking and integration with ASAPP’s Infrabus service via Protobuf.

• Directed the development and deployment of ASAPP’s FileExporter service, enabling comprehensive data access for ASAPP customers through an Apigee API gateway.

• Implemented and deployed custom Apache Airflow pipeline for training and benchmarking a Privacy-threshold filtering model used for redaction of ASAPP’s customer data.

• Developed Terraform modules that reduced the time to launch new AWS infrastructure for existing and new services.

• Enhanced continuous integration and delivery processes by developing and maintaining Jenkins CI/CD pipelines.

• Designed, tested, and implemented in production bespoke Apache Airflow operators for importing customer CSV data into Amazon Redshift.

• Led a team of three engineers in a collaborative effort to document and deploy the entire ASAPP Desk suite for JetBlue, ensuring smooth integration and complete functionality.

• Responsible for updating, maintaining, and deploying internal ASAPP Agent authorization service.

• Conducted comprehensive interviews for cross-team candidate evaluations, contributing to strategic hiring initiatives.

• Led development of the Customer History feature that allowed agents to browse past chat history. Maintained both the frontend display components of the feature and the backend elasticsearch conversation indexer.

• Devised and implemented a JSX Serialization flow, optimizing the display of customer information on ASAPP’s Agent Desk platform.

• Designed, coded, and deployed internal Autoprotocol python testing protocols for R&D Systems Duoset ELISAs

• Responsible for debugging hardware and codebase issues for developed protocols.

• Wrote, tested, and deployed internal production Python libraries to assist with calculating ELISA sigmoidal standard curves. Developed associated unit tests for libraries.

• Reviewed, tested, and approved pull requests from Applications Team into production for Autoprotocol Python.