Oversee the transition to onsite support for our new client Bank of America:

• Managed new inventory of parts for BofA including QA Checking

• Interviewed, selected, and hired support team for BofA

• Train new hires in procedures and policies

Manage all Maintech Data Center Operations for Bank of America at Teleport and One Bryant Park

Ensure client satisfaction and strong relations through outstanding service and communication

Perform technician reviews and provide feedback for improvement if needed

Ensure and maintain proper inventory of spare parts for service calls

Act as the primary escalation for all issues (managerial/technical/logistical) for the local team

Organize and coordinate all shift coverage for technicians (including sick and vacation days)

Provide 24/7 On-Call Technical Support globally

Plus all responsibilities of a Team Lead

Manage a team providing onsite Enterprise service for Morgan Stanley

Coordinate service for Off Site locations with field engineers

Ensure technicians follow proper procedures when providing service

Review all tickets in our ticketing system for accuracy and completion

Provide reporting to upper management on call volume and part usage

Ensure technicians are ordering and returning used inventory in a timely manner

Created a process/system to organize and maintain client inventory

Project Lead for Maintech when Morgan Stanley had Major Power Down Events:

• Managed and arranged spare parts for the event

• Represent Maintech on the conference bridge with Morgan Executives

• Organized the team of technicians and assigned responsibilities to be fulfilled for the event.

Plus all responsibilities of an Enterprise Server Engineer

Troubleshoot and perform Break/Fix procedures on Enterprise Servers (Dell, HP, IBM, SUN)

Perform IMAC Hardware upgrades

Perform Server Rack and Stack and Server Removal

Provide Client updates on work status and resolution in a timely and efficient manner

Partner with L2 and L3 teams to ensure critical servers are serviced properly

Maintain accurate records of service with our ticketing system and data entry

Maintain accurate inventory of parts using our logistics process for orders and replenishment

Work directly with the OEM on major issues and bugs and provide fixes to the client

Worked as an IT Contractor for Bear Stearns/JPMC in Midtown Manhattan

Troubleshoot and fix user issues in regards to PCs, peripherals and applications

Provided support to end users over the phone and remotely

Installed and configured PC peripherals and hardware

Built PCs for new employees, includes imaging specifically by individual departments, installing any extra peripherals, configuring the system to meet user specific needs

Added new users to Active Directory

Backed up user profiles according to Bank Policy for users that left the firm

Worked in relation with Infrastructure and Communications to keep the Bear Stearns’ Network accurate

Coordinated and managed multiple user PC moves

Setup audio and visual for conference bridges

Staged PC lab environments for training

Manage Accounts Payable function of the Finance Department.

Handle inquiries from vendors and employees in regards to Accounts Payable.

Kept control of Part Time Employee Payroll.

Maintain and order supplies for the Museum as a whole and for individual departments.

Organize and schedule meetings for the Director, Finance and Development.

Manage and update all Administrative and Financial Files.