• Led responsive redesigns for mobile tracking software and web administrative platform for our enterprise clients.

• Collaborated with engineers and product managers throughout bi-weekly sprints, requesting feedback early and often regarding design feasibility.

• Communicated designs for approval to stakeholders through mockups and interactive prototype presentations.

• Conducted user interviews and beta testing to gather feedback and insights into customer needs, leveraging this information to improve products and rapidly iterate on new solutions.

• Spearheaded the creation of an internal web and mobile design system from scratch including best practices documentation, defining reusable and responsive components and comprehensive brand guidelines.

• Organized Visual Stand Ups with the user experience team to foster collaboration, authenticity, and productive critique.

• Develop project scope, including business and design goals, branding requirements, and ultimate product vision.

• Strategically secure contracts by prioritizing client needs and delivering innovative solutions.

• Effectively present design concepts and rationale to cross-functional teams and stakeholders for immediate feedback and rapid design iterations.

• Drive successful online business launches by creating digital assets, including marketing sites, product photography, and written content.

• Collaborate with in-house teams to produce compelling content and collateral that showcase creative and well-developed solutions.

• Develop detailed documentation to specify design layouts and specifications

• Solve complex problems by creating user flows, interaction models, and visual prototypes, from initial sketches to highly detailed wireframes.

Website: jennanicholls.co

• Launched the first ever Tesla Canada Virtual store in collaboration with regional management and advisors across Canada.

• Performed many different functions within a day as our team developed specializations for pre and post-order inbound inquiries, technical support and escalation management.

• Worked across time-zones to collaborate with cross-functional internal teams.

• Provided expertise and input to determine areas of opportunity within our team and work alongside management to create measurable KPIs and implement training plans for new recruits to our expanding virtual location.

• Executed end-to-end customer correspondence through product discovery, financial assessment, credit applications and orientation on delivery day, accounting for $6m+ quarterly revenue.

• Flexed throughout the day from sales to operations and QA roles as our team transitions into high volume delivery periods at the end of each quarter.

• Served as subject matter expert on all Tesla products products, as well as maintaining a deep understanding of the dynamic electric vehicle market, competition and future innovation in the EV industry.

• Worked with Store Leader to provide assistance to associates in sales department through training, onboarding and regular follow up.

• Composed detailed call reports, sales plans and order forecasts to assist management in assessing our teams sales throughout the quarter in respect to our store goals.