• Led 8 end-to-end human-factor research studies supporting 3 emerging product initiatives.

• Improved QA data accuracy and reduced research rework by 30% through protocol redesign.

• Synthesized insights from 5,000+ participant sessions into executive dashboards.

• Collaborated with cross-functional stakeholders to translate research findings into design iterations.

• Maintained research timelines across 3 concurrent studies, improving on-time delivery.

• Facilitated cross-team communication between research, product, and internal data partners.

• Tracked study KPIs and reported progress metrics to leadership weekly.

• Reduced recording errors by 15% through standardized reporting templates.

• Managed and optimized digital asset libraries across 3 concurrent studies.

• Authored 4 SOPs and process maps to standardize research workflows.

• Supported mixed-method research execution across qualitative and quantitative initiatives.

• Analyzed UX datasets and delivered insights to 10+ client stakeholders.

• Developed prototype concepts to validate usability improvements.

• Produced data visualizations to communicate user behavior trends.

• Contributed to product optimization strategies based on user testing results.

• Executed the closure of 35+ real estate deals, resulting in $10M+ in sales volume as a licensed Redfin agent.

• Spearheaded targeted client strategies, augmenting lead conversion by over 20% and closing deals by 11% through implementation of strategic tactics.

• Facilitated client satisfaction with a client-centric approach to strategic management, ensuring a 97% satisfaction rate based on post-transaction surveys.