• Network Growth

• Berkeley Innovation is a student-led human-centered design group.

• Client work included Adobe, YouTube, EHDD.

• Uncovered and resolved a critical call flow flaw by preventing entry into failing flows, reducing daily failed calls by 4 million.

• Conceptualized and shipped a time-based chat muting feature, reducing disruptions with granular control—still live today.

• Devised the approach that unblocked the verified user calling launch, collaborating with product and privacy teams to minimize risk, uphold transparency, and ensure secure interactions, building user trust and platform integrity.

• Overhauled Career pages architecture and site navigation to prioritize user exploration, enabling robust information discovery with icons for at-a-glance career insights and intuitive pathways for deeper interaction—still live today.

• Aligned user-centric design with SEO priorities, collaborating with machine learning team to boost traffic and engagement.