• Roomed ~10 patients daily, collecting vitals and documenting in Epic with accuracy and attention to detail

• Assisted providers with procedures and exam room prep, streamlining patient flow and reducing wait times

• Guided patients through visits, answering questions and fostering a positive, supportive experience

• Completed 303 TPAs, improving SLA by 8% while maintaining 100% approval, demonstrating operational excellence

• Led vendor quality initiatives and pre-privacy intake for 107 global partners, ensuring accurate project scope

• Streamlined onboarding, reducing SLA from 4 to 2 weeks and executing 20 successful vendor integrations

• Delivered 96 stakeholder updates to 300+ global team members, driving transparency and alignment

• Handled sensitive vendor data with full compliance, ensuring trust and confidentiality

• Coordinated 260 vendor relationships, maintaining a centralized database of resources and documentation

• Verified vendor IDs, resolving 60 discrepancies and achieving 100% data accuracy

• Managed NDAs and onboarding for high-priority research projects, ensuring seamless integration

• Supported process improvements to enhance team efficiency, collaboration, and project delivery

• Collaborated with cross-functional partners to help the store consistently meet daily sales goals of over $10,000

• Engaged with customers by sharing store promotions and recommending trending items, helping surpass sales goals by hundreds of dollars

• Provided attentive support to customers, boosting satisfaction and retention rate