Workspace Identity and Access Management

· Collaborate cross-functionally to launch “Guest” user functionality for Workspace Enterprise customers, partnering across the vertical stack to drive end-to-end delivery.

· Own and maintain internal and external API endpoints for Workspace Users, designing and shipping new features to enhance reliability, scalability, and functionality.

Google Support Infrastructure

· Enhanced Google customer support experience by integrating AI/ML technologies, resulting in improved efficiency and satisfaction rates.

· Led the design and implementation of Smart Chat features, including reply suggestions, auto-complete technology, and spelling and grammar checks, for the support chat stack.

· Aided in the design and implementation of the a chat popover feature, allowing users to focus on multiple chat conversations at the same time, increasing overall agent efficiency and workflow.

· Took ownership of the development of a common chat attachment feature, enabling agents and customers to securely and efficiently exchange attachments during chat support sessions.

· Spearheaded the successful migration of an internal backend component triggered by database changes, allowing for a smooth transition between two technical stacks.

Smart Vehicles Camera and Security

· Drove the backend design and implementation of Alexa smart cabin’s reverse camera infrastructure, ensuring local legislation was met

· Fostered cross-team collaboration to implement connecting components, enhancing overall project efficiency and value add to the customer

KDP File Ingestion eXperience

· Pioneered adding machine learning infrastructure to existing architecture and using computer vision to supply crucial metadata using AWS Cloud Development Kit, PyTorch, and Amazon SageMaker

Azure Stack Edge

· Formulated and successfully deployed a web-app using xterm.js, Docker, and Azure app service that mirrored the Powershell experience one would expect when connecting to the Azure Stack Edge appliance

· Enabled customers to connect to the appliance in instances where direct access is not possible through their local Powershell