Responsible for achieving team sales goals and driving the adoption of our AI solutions through Value Selling and Storytelling. I build strong customer relationships, provide AI expertise, and empower our sales team through training and value-based selling. Additionally, I collaborate with product development to tailor AI solutions and provide feedback for continuous improvement

Subject Matter Expert for AI and Chat Bots to accelerate top-line growth

In steering enterprise deals, I collaborate with Account Executives to strategically present Zendesk solutions. Applying the challenger sales methodology, our focus is on uncovering customer business challenges and delivering value-based presentations to C-level executives. Simultaneously, I forge connections with technical experts, Professional Services, Customer Success, and external partners, creating a streamlined narrative of effective collaboration.

I led a team of Transformational Consultants, focusing on business growth by delivering impactful pre-sales demos of our SaaS platform to C-level executives and managed proof-of-concept projects. I took charge of technical discovery calls, using customer success stories and benchmarks to uncover pain points and goals. Subsequently, the team executed and delivered solutions, significantly contributing to our overall success in clients' business transformation.

Led a global team of consultants, providing mentorship and direction on projects, while constructing roadmaps, effort and time estimations, and Statements of Work (SOW) for prospective clients. Successfully delivered end-to-end Digital Transformation cloud solutions to drive value, monitored engagement revenue, resource forecasts, billing, and monthly reports, and fostered customer relationships as a trusted advisor. Additionally, streamlined implementation best practices, learnings, and standards, culminating in the development of customer success stories.