+ Led the design of creating web and mobile power management systems to optimize the efficiency by 25%.

+ Shipped more than 30 features in all core product areas, including:

• Management system dashboard, measurement & insights

• Maintainance planning portal

• User Management & Admin Tab

+Worked closely with PMs to define user flow, product roadmap. Worked with engineers to ensure the quality of the product development.

+Led and built the first comprehensive design system to improve the consistency in cross-platform design.

+ Consulted with clients from different industries to understand their business goals and users’ goals. Products include retail, CRM, healthcare, education, etc.

+ Created wireframes, storyboards, sitemaps, and interactive prototypes.

+ Conducted competitor and customer analysis, and usability testing. Iterated design based on clients’ feedback and user testing results.

+ Design of creating a responsive site, which includes landing page, training portal and customer support system.

+ Created interactive animation to showcase the website tutorials.

+ Conducted A/B testing, user interviews and usability testing.

+ Iterated the user flow to improve the efficiency of the customer support process, saving 35% of the support team’s workload.

+ Participated in design app user notification system, focusing on push notifications, email, and user settings.