Leading design strategy and framework to enable a reusable user management experience across Intuit; unifying 18+ product experiences through building sharable capabilities for invitation, managing users and roles & permissions; guiding product stakeholders to ensure proper adoption to deliver business outcomes such as increased connections, care cost savings and increased multi-product customer benefits.

Championed processes, unified patterns, advocated for inclusive designs, and established guidelines for the product teams; led complex initiatives and executed One Intuit Design System vision through operational strategy for all business units; influenced and supported 300+ designers through day-to-day requests, troubleshoots, and communications.

Involved in in-depth interviews, built prototypes, and created scalable product designs end-to-end; modeled accessible designs by exemplifying contrast standards, screen reader annotations, and keyboard navigations for the design community; contributed to design system patterns and guidelines.

Increased 8k+ connections for accountants and small businesses by creating experiences to efficiently pre-fill client lists for new users.

Improved click-through ratio of the client's book from 20% to 80%; 2nd login in 30 days from 59% to 70% by designing invite welcome experiences.

Accelerated in-product-discovery implementation process through consolidating patterns and providing guidelines to educate usage, specs, and behavior to the design and marketing community.

Delivered matches & recommendations more trusted than word-of-mouth by providing experiences for profile creation, challenging the established design system, and ensuring a trusty corporate look for the product.

Generated 230% growth in leads per day in the U.S. since Nov 2016, 105% in India, and 72% in Australia in June.