Jing Zhu

Jing Zhu

Jing Zhu

Design@ServiceNow - Dev & SDLC experience

I’m a UX Designer focused on designing complex systems and developer-facing tools, with an emphasis on clarity, scalability, and consistency. I’ve worked across domains including cybersecurity, ads, video creation, admin, developer tools, and DevOps workflows.

Experience

ServiceNowSenior Product Designer

2024 — Now

2024 — Now

Seattle, WA

Driving design improvements for testing and deployment experiences, including AI-powered workflows

Contributing to design consistency across professional and citizen developer experiences

Led the E2E design and launch of ServiceNow IDE MVP as the sole designer for professional developers

ServiceNowProduct Designer

2022 — 2024

2022 — 2024

San Diego, California, United States

Reshape experience for developers building and deploying applications on ServiceNow platform.

Optimize Admin experience for setting up and configuring AI-search applications and upgrading instance

MicrosoftUX Design Intern

2020 — 2021

2020 — 2021

Beijing, China

1. Vision design for a mobile creator tooling experience.

2. Contributed to Microsoft Ads redesign

3. Visual support of Microsoft Weather

Dell Medical School at the University of Texas at AustinProduct Designer

2020 — 2020

2020 — 2020

Austin, Texas, United States

Led design of a mobile APP design that helps patients access and share clinical data with 3rd-party products, sponsored by Dell Medical School

Trend MicroUX Design Intern

2020 — 2020

2020 — 2020

Austin, Texas, United States

Iterated on a network security web app for enterprise users

Education

The University of Texas at Austin

Master of Science

Nanjing University

Bachelor of Engineering

The University of British Columbia

Summer Program