• Reducing latency and load times for the new Checkout application.

• Analyze missing traffic and triaging issues in order to accomplish 70% reach for new Checkout experience.

• Improve login friction by contributing to a feature that switches user to native in-app Checkout.

• Streamlined the release process for checkout engineers through implementing a Slack bot that generates changelogs. This solution is currently adopted by 7 different teams and has benefited over 100 engineers

• Elevated the quality of checkout apps by writing functional tests in order to effectively validate user flows for Australia and Brazil, ultimately ensuring a positive user experience

• Improved the checkout team’s pull request close times by designing, developing, and deploying a dashboard tool to assist with analysis and assignment automation

• Reduced the cost of e-waste by repairing defective laptops and saving the department over $800 a day.

• Improved the efficiency and security of Clinical Trial workers by upgrading over 200 systems from Windows 7 to Windows 10.

• Corrected a file-backup PowerShell script by providing precise details of which file types are necessary for

employees.

• Contributed in the department meeting business requirements by closing tickets daily as well as assisting technical issues with users.

• Lowered the number of incoming issues by writing up technical Knowledge Base articles for students/faculty members.