Directly managing a global organization of AI product leaders, with cross-functional support of 85+ engineers, designers, marketers, researchers, and analysts to redefine the agent experience at Zendesk across the following domains:
• Agent Workspace, Zendesk's flagship product
• the Zendesk admin experience & the agentic Admin Copilot
• UI customization, navigation, & extensibility
• Layout Builder, Zendesk's AI-powered interface builder
• app developer platform
• no-code, agentic App Builder (AI agent that creates Zendesk apps for customers)
• graph services
• frontend architecture
• performance, reliability, & stability
• design systems
• product accessibility
Promoted from Senior Product Manager -> Lead Product Manager -> Group Product Manager -> Director of Product Management