Directly managing a global organization of AI product leaders, with cross-functional support of 85+ engineers, designers, marketers, researchers, and analysts to redefine the agent experience at Zendesk across the following domains:

• Agent Workspace, Zendesk's flagship product

• the Zendesk admin experience & the agentic Admin Copilot

• UI customization, navigation, & extensibility

• Layout Builder, Zendesk's AI-powered interface builder

• app developer platform

• no-code, agentic App Builder (AI agent that creates Zendesk apps for customers)

• graph services

• frontend architecture

• performance, reliability, & stability

• design systems

• product accessibility

Promoted from Senior Product Manager -> Lead Product Manager -> Group Product Manager -> Director of Product Management

Supra is a close-knit, invite-only community of seasoned product leaders (Directors, VPs) in the industry from large tech companies (Google, Meta, Apple, Uber, Zendesk, Airtable, etc..) and hypergrowth startups.

We meet up virtually and in-person, on a cadence, to hold each other accountable on how to effectively scale up our organizations and professional lives.

Led product teams to propel data infrastructure & machine learning platforms at various startups (mobile photography - VSCO, consumer healthcare - Collective Health)

Round 2.

Designed and launched data products for all content creators (record labels, film studios, television networks, app developers, and book publishers) to understand trends and optimise their offering on Apple Music, Apple Books, the App Store, and iTunes.

Technically left Apple, and hand-built analytics infrastructure via Python/Hive/Hadoop/Azkaban/Jenkins for Beats Music in San Francisco that dynamically distributes monetary royalties to music publishers, record labels, and artists.

Beats Music was later acquired by Apple for $3.0 billion USD.