At Secureframe, a leader in security compliance automation, I lead design for compliance and security workflows across a B2B SaaS platform.

• Identified and resolved systemic logic errors in compliance test scheduling, prioritizing data correctness over surface-level UI fixes.

• Led end-to-end discovery research for vulnerability management, conducting stakeholder interviews and using opportunity solution trees to define product direction.

• Redesigned the Audit Portal to streamline auditor and customer workflows, phasing rollouts to avoid

disrupting active audit cycles.

• Conducting user research and usability testing to ensure our solutions meet customer needs and exceed expectations.

• Established design team standards — edge case documentation, screen conventions, Figma organization, and AI prompting best practices — to improve consistency and team efficiency.

I am passionate about crafting seamless user experiences and driving product excellence in the cybersecurity landscape.

Worked within the Business Messaging Org. Helped improve Kustomer - a customer success/support platform, acquired by Meta in 2021.

Lead designer on Kustomer's Platform team: Automation, designing and improving the user experience for Kustomer's automation features. This includes working closely with product managers, engineers, and other stakeholders to identify user needs and design solutions that meet those needs.

Our mission is to provide tools that allow businesses to easily automate their complex or repetitive tasks so that they can enable their organization to scale.

The overall role is to ensure that Kustomer's automation features are user-friendly, intuitive, and meet the needs of Kustomer's customers.

• Achieved a 50% reduction in customer service escalations by enabling agents to resolve issues more effectively with automation tools

• Raised the customer retention rate by 15% as a result of enhanced customer support experiences

An intuitive cloud-based payroll and employee management solution designed specifically for SMEs.

Lead designer on the HR Assistant team.

• Coming up with quick solutions, working closely with a PM, EM, and developers, to feed the product iterations.

• Working through design problems from the beginning to the end: translating research insights taken from every stakeholder (PMs, Sales, Support) and real users into new products and features.

• Designing the workflows, detailed interactions, and pixel-perfect mockups that engineers can easily implement.

• Owning the end-to-end design process.

I take broad, conceptual ideas and turn them into something useful and valuable. Along with designing and implementing prototypes for usability testing and adjusting designs based on results. I assist in growing the quality of the product as well as the design capabilities of the company and agile teams.

Inspheris's innovative app, Lively® is an "à la carte" software solution that delivers your organization's new collaborative, participatory, and networking services.

I led and coordinated the UX design activities to define good quality user experiences and test the innovations as quickly as possible in the market. Then help improve the UI design on the software from the data and feedback received by working closely with the development team to ensure both usability and technicality can be solved.

Some key responsibility includes:

• Define the UX strategy

• Work with stakeholders to develop a product vision based on user needs

• Create user-centered flows then prototypes, translate research findings into mockups or wireframes to explore solutions

• Work closely with development teams to ensure that design specifications are implemented

• Obtain and analyse quantitative and qualitative feedback via various methods (eg, user test, online monitoring)

• Interact closely with the team for gathering, co-building, and to explain designs rationales

• Animate design workshops