• Proud member of a dedicated team for issue reproduction and documentation through live-testing and database investigation
• Used SQL deepdiving and manual testing to identify causes and lead to solutions for hundreds of issues in multi-tenant SaaS application
• Wrote and maintained technical documentation for learning management system featureset, including Stripe, Zoom, FB/Google/GitHub OAuth integrations
• Built a Python webscraper to programmatically generate announcement emails in raw HTML/CSS
• Maintained company blog, with topics ranging from creator interviews to technical guides in JavaScript
• Worked in design sprints as a user advocate and UX researcher
• Part of the team responsible for https://kannu.com