• Facilitated monthly design workshops that established standardized file structures and design practices, improving cross-functional collaboration and team efficiency.

• Owned end-to-end design for critical merchant payment workflows across POS and web, driving adoption of pre-authorization and gift card features, improving transaction reliability, and supporting measurable sales outcomes.

• Led the design for a third-party integration process, reducing execution time from ~21 days to ~15 minutes, improving the completion time, and creating a scalable experience for all third-party integrations.

• Served as the design lead and subject matter expert for KDS (Kitchen Display System), restaurant operations, and POS, driving interaction design and strategy. I delivered value-added features for our restaurant vertical, which improved our user experience for Clover table map, re-opening paid orders, and service charges.

• Contributed to the creation of components and pressure tested the Clover device library to ensure visual consistency with the Clover Web experience.

• Redesigned the Clover Consumer app using the latest design library to improve consistency and scalability.

• Designed intricate user flows that balanced user experience, business goals, and implementation ease.

• Validated design decisions through mixed-method user research to create new features including Earning Potential and Steady Cash.

• Contributed to high-level strategy and decisions about product direction in collaboration with a cross-functional team.

• Collaborated with cross-functional teams to deliver design solutions for consumer-focused Citi products, including Ways to Save, Auto Invest, Market News & Insights, and the Investor Learning Center.

• Developed simple, elegant design solutions for features across web, responsive, native iOS, and native Android platforms.

• Led the redesign of a savings product, resulting in a 63% increase in enrollment success within three months.

• Worked with the engineering team to create to-be scenarios, interactive prototypes, and complex site maps for the patient portal and physician-facing user experience.

• Performed competitive research, created user personas, journey maps, and conducted A/B testing.

• Developed marketing materials and bi-monthly presentations for internal stakeholders.

• Developed and conceptualized a comprehensive UX design strategy for the website through wireframes, flow diagrams, and site maps.

• Collaborated with cross-functional teams to define design objectives and key results for launching the MVP.

• Led and executed user research to help identify user pain points and scope of work for the engineering team.