Focused on mitigating Untrusted Communications (e.g. phish, malware, spam, etc.), protecting customer's experience & their communication in various channels including email, messaging, voice, video & more. As a product manager for Risk Platform, working with software developers & engineers to deliver a variety of technology & techniques to detect fraud and non-fraud comms in Twilio's portfolio of communication based products & services.

Responsible for fraud and non-fraud loss mitigation for all Nordstrom properties including eCommerce & instore channels. Currently in process of creating an enterprise service capability to provide support for Web, Mobile Web & MobileApp experiences. The vulnerabilities & mitigation strategies vary by business models, types of loss or risk, access points, payment methods and more, which requires cross functional collaboration with internal & external partners.

Rockstar for creating new product ideas in fraud detection & operations, non-fraud loss and/or abuse and digital money in the wallet or on account. Responsible for all aspects of the product life cycle: ideation, discovery, presenting business case recommendations for approval to leadership, development, testing & release.

Work closely with business stakeholders to develop a roadmap of technology deliverables, manage the intake of requests and collaborate on the prioritization & trade-off debates with a variety of front end & back end engineering teams.

Loss Prevention for Expedia Affiliate Network includes managing fraud & non-fraud loss and supporting new B2B payment products / solutions.

With over $5B in annual revenues, I am responsible for managing our losses from early detection thru chargeback dispute, post loss root cause analysis & recommending mitigation options, and managing integration of detection alternatives with our global partners with over 5,000 unique points of sale. I work cross functionally with our global payments & fraud management teams to achieve results.

Also responsible for new product delivery related to risk or alternative B2B payments. This includes every aspect of the product life cycle, from discovery, determining MVP & requirements, testing, to release & post launch monitoring & analysis.