Partnered with P180 investments to advise a news and media startup called Citable that had launched in 2021. Ideation and research led to a service that combined automation, machine learning and natural language processing to publish fact-driven news across multiple digital channels.

• Established an experience strategy and working content model for a daily subscription news service alongside product management, engineering and editorial partners.

• Designed and developed a daily news feed as a core offering while directing roadmap items and creating an incubator around automation and NLP.

Introduced a new research and design culture to support intellectual property management software development.

• Established a team of 20 designers, researchers, and content strategists across numerous countries and used squad principles to support a deep portfolio of global intellectual property management software solutions.

• Partnered with other members of the executive leadership team to define and execute on an operating model for software development and align a product strategy that focused on modern cloud-native solutions.

• Stood up a new design-led organization ahead of a $6.8B merger with Clarivate in Q4 of 2020.

Built a global team of product designers and a new SaaS portfolio to simplify the landscape of IT security and operations management solutions.

• The new design team raised the bar for enterprise software by delivering delightful user experiences for these complex enterprise applications.

• Developed a global design culture that extended beyond the design team, creating a design-led approach across the company.

• Introduced new cloud-delivered services to the portfolio while also improving BMC’s heritage on-prem solutions, exceeding targets for revenue, growth, and customer retention.

• Apart from building a new team and culture, established a modern design process promoting agile methodologies across product management and engineering, provided a vision for BMC’s portfolio, drove competitive analysis, and conducted user research to inform our product roadmap.

Client services design initiative for Stephens, a financial services firm based in Little Rock, Arkansas. The project involved a refresh of their customer portal which serves all Stephens, Inc. clients.

• Directed a team of designers to deliver research and design while managing client engagements. This included research reports, information architecture, user journey maps, prototypes, visual design and a content strategy of which I was responsible for presenting to clients regularly.

Joined in the first year of this incubator and client services business. Worked across multiple projects solving complex problems and setting design direction for next-generation technologies. Led various projects, directing designers and technologists on new concepts.

• Responsibilities included client engagement, user research, detailed design specifications, wireframes, prototypes, and the delivery of an end to end product vision for new multi-device web applications within our client portfolio.

• In one year, the team was instrumental in raising over $25 million in seed and venture funding for partner companies, in addition to being a profitable product design services organization.