• Operate within multi-domain environment

• Design, Implement, and Manage SCCM/MECM environments, policies, and processes around endpoint

management

• Coordinate and Support application deployments

• Provide highly automated processes to aid in departmental workload utilizing such methods as:

◦ Software installation scripts (powershell .ps1, .bat), configuration baseline remediation, and

query-based collection maintenance

• Create and maintain automated application deployments

• Coordinate with both technical and non-technical staff on deployment testing against varying computer

configurations for use in production environments

• Provide training and mentoring on technologies to other Team members and Tier I, II support members

• Create and maintain virtual machines/templates within Vsphere

• Assist in physical server installations and upgrades as needed in data center

• Deploy user hardware (Windows 10 laptops, desktops, WYSE terminals, Chromebooks, etc)

• Integrate employee owned devices with DUO mobile (2FA, MFA)

• Work with 3rd party hardware/software vendors as needed

• Perform new hire IT orientations in-person and remotely (SCCM/MS Teams)

• Monitor and manage IT Operations Ticket queue (Atlassian, JIRA)

• Offer 24/7 technical support for all levels of the company during on-call rotation

• Document work in the form of policies, system configurations and knowledge base articles

(Confluence)

• Act as a SCCM/MECM System Administrator

◦ Design, Implement, and Manage SCCM/MECM environments, policies, and processes around

endpoint management

◦ Perform tasks related to the recommendation, design, and overall administration of the following

technologies: Microsoft SCCM/MECM, Windows Desktop Operating Systems and software

components

◦ Coordinate and Support application deployments

◦ Provide highly automated processes to aid in departmental workload utilizing such methods as:

▪ Software installation scripts (powershell .ps1, .bat), configuration baseline remediation, and

query-based collection maintenance

◦ Create and maintain automated application deployments

◦ Coordinate with both technical and non-technical staff on deployment testing against varying

computer configurations for use in production environments

◦ Provide training and mentoring on technologies to IT Operations members

◦ Systems used and supported:

▪ Vsphere, O365 Admin, SCCM/MECM, Windows 10, MS Teams, Cisco Jabber, Windows

Server 2012/2016, Active Directory (ADUC), Azure, DUO Mobile, Jira (Atlassian),

Confluence (Atlassian), Cisco VPN, Teradici

• Act as technical liaison between Olympus help desk sites to limit knowledge gaps

• Package applications for deployment in Microsoft System Center Configuration Manager (SCCM)

• Write scripts/batch files (.bat, .ps1) when needed for silent, automated deployments (SCCM)

• Assist in task sequence planning and testing (SCCM)

• Assist employees with technical needs via telephone, email, tickets, instant message, and in person

• Provide on-call support during holidays/breaks for emergency outages

• Support team with advanced troubleshooting techniques and escalation procedures

• Work with additional IT support teams to ensure proper escalation procedures are met

• Travel to national sales meetings to provide onsite IT support for staff

• Image machines and perform upgrades as needed

• Construct and support virtual machines as needed

• Hardware Supported:

PC (laptops, desktops), iPhone, iPad, MAC, Zebra Printers, Avaya Desk Phones

• Applications/Systems Supported:

(Windows 7, Windows 10, O365, Outlook, Teams, SAP, JD Edwards, Active

Directory, SCCM 2012, Cisco AnyConnect VPN, Airwatch MDM, Oracle Virtual

Box, Horizon View, Linux GUI, Windows MFA, Avaya, Lotus Notes)