• Assist in maintaining application that supports integrations with over 20 point of sale systems

• Lead full-stack effort to refactor significant portions of codebase to follow best practices for RESTful APIs

• Write new documentation on technical issues relating to medical vs. recreational compliance and integrations with external fleet management and loyalty solutions

• Assist in onboarding three new senior engineers joining team

• Co-lead an Employee Resource Group that meets weekly

• Integrated the point of sale system for over 500 new retailers on the Drizly platform

• Led multiple feature projects to increase the number of point of sale systems the Drizly platform could integrate with and support

• Led quarterly training sessions on point of sale issues for new members of operational teams

• Helped train 4 new Implementation Engineers

• Assist consumers and retailers with a wide variety of issues, including order issues and tracking, billing and inventory questions, and technical support

• Helped train four new Customer Experience Representatives

• Achieved a 93% quality assurance score in Q4 of 2019

• Ranked first on the Customer Experience Team for tickets solved in January 2020: 4,441 tickets solved vs team average of 2,879