🔹 Serve as a product and customer experience expert for Meta’s mixed reality and wearable devices, leading hands-on demos that turn advanced technology into clear, practical use cases.

🔹 Drive customer engagement and product adoption through thoughtful conversations, needs discovery, and tailored demonstrations based on user goals and feedback.

🔹 Capture customer feedback, objections, and usage patterns and share insights with store leadership to improve demo flow and overall experience quality.

🔹 Support product launches and in-store programs by ensuring demo readiness, visual standards, and consistent execution across shifts.

🔹 Work closely with store leadership and peers to improve customer flow, operational efficiency, and day-to-day execution.

🔹 Support high-volume customer interactions during peak periods while maintaining strong demo completion and experience quality.

🚀 Optimized real estate operations, securing $250K in funding & scaling project execution.

🔹 Built and executed end-to-end operational strategies, overseeing acquisitions, renovations, and sales.

🔹 Managed $500K+ renovation budgets while implementing cost-saving measures.

🔹 Secured $250K in funding to fuel company expansion and optimize financial operations.

🔹 Developed SOPs and workflow automation, increasing efficiency by 30%.

🔹 Outcome: Strengthened company operations, optimized project delivery, and contributed to $2M+ in real estate sales.

Career Progression: Started as a Business Consultant, improving CRM and operational workflows. Quickly promoted to Operations Manager, where I optimized financial oversight and established SOPs. Advanced to Director of Operations, leading strategic growth initiatives and revenue scaling.

🔹 Developed and implemented data-driven business systems, increasing efficiency by 20%.

🔹 Led strategic initiatives that boosted membership by 10% and reduced expenses by 5%.

🔹 Optimized financial oversight, leading to a 10% revenue increase through data analysis.

🔹 Outcome: Created a sustainable and efficient operational model that improved profitability.

🚀 Enhanced customer success operations, reduced escalations, and achieved a 97% Zendesk CSAT rating.

🔹 Designed and implemented customer support SOPs, improving efficiency by 15%.

🔹 Achieved a 97% customer satisfaction rating via Zendesk and reduced response time to <30 minutes.

🔹 Led process optimizations that improved customer success metrics by 10%.

🔹 Managed 70–75 tickets weekly, resolving client issues and aligning solutions with business objectives.

🔹 Outcome: Improved operational efficiency in customer support and enhanced product issue resolution times.

Career Progression: Began as an Associate Community Manager, supporting building launches and community engagement. Promoted to Community Manager, driving retention and operational success. Expanded into a Global Operations Role, leading teams across five international markets and scaling occupancy.

🔹Facilitated cross functional operations across New York, Los Angeles, Israel, Indonesia, and London, contributing to WeWork’s global expansion.

🔹 Increased building occupancy from 59% to 98% within 9 months, surpassing revenue targets.

🔹 Drove a 25% increase in member retention by improving community engagement and services.

🔹 Managed facilities, vendor relations, and member experience across multiple WeWork locations.

🔹 Outcome: Strengthened WeWork’s market presence while enhancing operational effectiveness.